Privacy Policy

Last updated: January 13, 2025

This Privacy Policy describes how Murmur & Flame (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from murmur-flame.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, your account, device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies.

How We Use Your Personal Information
We use your personal information for the following purposes:

  • Providing Products and Services: We use your personal information to fulfill orders, process payments, arrange for shipping, and provide you with account management services.
  • Marketing and Advertising: We may use your personal information for marketing purposes, including sending you promotional communications and advertisements tailored to your interests.
  • Security and Fraud Prevention: We use personal information to detect and prevent fraudulent activity.
  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify, please refer to Shopify's Cookie Policy. We use Cookies to improve the functionality and user experience of our Site, run analytics, and personalize services.

You can control your cookie preferences through your browser settings, but please note that blocking cookies may affect your user experience and prevent certain features from working correctly.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons:

  • With vendors or service providers who perform services on our behalf (e.g., payment processing, shipping, customer support).
  • With business and marketing partners to provide services and advertise to you.
  • In connection with a business transaction such as a merger, or to comply with legal obligations.

We do not share sensitive personal information without your consent, nor do we use it to infer characteristics about you.

Third-Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before interacting with them.

Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.

Security and Retention of Your Information
While no security system is entirely impenetrable, we employ reasonable security measures to protect your personal information. However, we cannot guarantee perfect security. We will retain your personal information as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access / Know: You may request access to the personal information we hold about you.
  • Right to Delete: You may request that we delete your personal information.
  • Right to Correct: You may request that we correct any inaccurate personal information.
  • Right of Portability: You may request a copy of your personal information in a portable format.
  • Opt-out of Sale or Sharing: You may request that we stop sharing or selling your personal information, as applicable.
  • Right to Restrict Processing: You may request to restrict our processing of your personal information.
  • Withdrawal of Consent: You may withdraw your consent at any time if we rely on consent to process your information.

You can exercise these rights by contacting us at the details below.

Complaints
If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.

International Users
We may transfer your personal information outside of your home country, including to countries that may have different data protection laws. We take steps to ensure that your personal information is protected in accordance with applicable laws.

Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

We are the data controller of your personal information.